Consultants are responsible for handling customer queries coming from customers and Partners related to usage of App, issues related to on-trip experience, and post trip issues related to payments.
Primary role of our consultants is to provide world class support experience by resolving the issue the very first time.
---Elaboration of Minimum Requirements---
ーTechnical Skills
・ Basic User level knowledge of Operating System (Windows 7).
・ Knowledge of browsers (IE8 and Chrome).
・ Ability to use email services through designated portals (Client Site).
・ Familiarity with Using Adobe Acrobat Reader.
・ Performing all end-user services via Email systems (hard, soft, web).
・ Familiarity with Document Verification and Financial transactions.
ーSoft Skills
・ Excellent Oral and Written Communication Japanese Skills * Ability to construct grammatically correct sentences with clear and concise sentence construction.
・ Excellent Comprehension Skills * Ability to Read, Understand & Comprehend English.
・ Good Email Etiquettes * Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References.
・ Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
・ Excellent Typing Skills * Ability to type 30 words per minute with 90% Accuracy.
・ Medium of Education * English as First or Second Language in school.
ーProduct Specific Knowledge
・ Ability to understand the various Ticketing Tools.
・ Accessing Ticket information from available resources.
ーProcess Specific Knowledge
・ Policies, Process, Procedures, Confidentiality, Business Ethics.
・ Transaction flow and Scripts.
・ Case Handling * for Different Scenarios.
ーPersonal Attributes
・ Self- Discipline & Composure, Learning & Adaptability.
・ Time Management & Interpersonal Skills.
・ Ability to work in a team effectively.
・ Enthusiasm, Resourcefulness, Commitment & Drive.
・ Positive Attitude towards work and Co-Workers.
・ Flexibility with shifts * Ability to work on any 24/7 Shift.
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2018/12/04 13:45
残り12時間
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